Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Kundportal
Välkommen!
Här kan du skapa ett ärende till Logos Support SE genom att välja ett av alternativen nedan.
Vi hjälper dig med allt från teknisk support och felsökning till onboarding av nya kunder, utbildning, serviceärenden, beställningar av terminaler och PSAM-kort samt garanti- och reparationsärenden.
Välj den kategori som bäst passar ditt ärende för att säkerställa snabbast möjliga hantering.
Welcome!
You can submit a request to Logos Support SE using the available options below.
We assist with everything from technical support and troubleshooting to customer onboarding, training, service requests, terminal and PSAM orders, as well as warranty and repair cases.
Please select the category that best matches your request to ensure the fastest possible handling.
RMA / Reservdelar
Waranty Exchange
Create a ticket to send in your units in need of repair or request a swap
Warranty claims for new components – 1 year and for replacement components – 3 months
➢ The warranty covers materials only (any costs for shipping, travel, and labor will be charged separately).
➢ A warranty claim must ALWAYS begin with a case submitted to support@logos.se
➢ For warranty claims where an invoice is issued to Logos, the case number originally connected to the claim must be stated. Invoices will not be approved without a valid case number.
Required fields are marked with an asterisk*
{"xsrfToken":"d64105c03a5d8e277bd148e275e62c732d8a7973_lout","branding":{"id":"213","key":"csse","name":"Kundportal","portalBaseUrl":"/helpcenter/se/portal/213","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/213/150","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#003dd1","headerLinkHoverBGColor":"#003dd1","headerBadgeColor":"#003dd1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/53066242-3997-4da5-81cb-9859edb8ccbb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzZlMjRlZS0zYmY1LTQyM2EtOTQ2Ny1kY2UyMjc0NDE4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzMDY2MjQyLTM5OTctNGRhNS04MWNiLTk4NTllZGI4Y2NiYiI6WyJyZWFkIl19LCJleHAiOjE3ODg2NzI0MTAsIm5iZiI6MTc4ODY3MTgxMH0.UdoSSWOXtV17ZnzBYw9UNo13UAZlnWN_PM7p2fptb7s&client=3c6e24ee-3bf5-423a-9467-dce22744188f&mode=fit","logoId":"53066242-3997-4da5-81cb-9859edb8ccbb","isLogoAvailable":true,"helpCenterTitle":"Welcome to Logos Payment Solutions Customer Portal","sharedPortalName":"Logos Payment Solutions","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Logos Payment Solutions Customer Portal","sharedPortalName":"Logos Payment Solutions","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til Logos Payment Solutions Kundeportal","sharedPortalName":"Logos Payment Solutions","localeDisplayName":"Danish (Denmark)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#15253a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzZlMjRlZS0zYmY1LTQyM2EtOTQ2Ny1kY2UyMjc0NDE4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODg2NzI0MTAsIm5iZiI6MTc4ODY3MTgxMH0.R_WUKIEyXMTr-kRDvRbl4Bxjlb7_c9XEbcS3_wWgHEg&client=3c6e24ee-3bf5-423a-9467-dce22744188f&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"213","key":"csse","projectId":11799,"serviceDeskId":213,"name":"Kundportal","description":"<p>Välkommen!</p>\n<p>Här kan du skapa ett ärende till Logos Support SE genom att välja ett av alternativen nedan.</p>\n<p>Vi hjälper dig med allt från teknisk support och felsökning till onboarding av nya kunder, utbildning, serviceärenden, beställningar av terminaler och PSAM-kort samt garanti- och reparationsärenden.</p>\n<p>Välj den kategori som bäst passar ditt ärende för att säkerställa snabbast möjliga hantering.</p>\n<p>Welcome!</p>\n<p>You can submit a request to Logos Support SE using the available options below.</p>\n<p>We assist with everything from technical support and troubleshooting to customer onboarding, training, service requests, terminal and PSAM orders, as well as warranty and repair cases.</p>\n<p>Please select the category that best matches your request to ensure the fastest possible handling.</p>","portalBaseUrl":"/helpcenter/se/portal/213","onlyPortal":false,"reqTypes":[{"id":"1405","name":"General Onboarding","descriptionHtml":"","callToAction":"General Onboarding","introHtml":"","icon":10542,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[349],"key":""},{"id":"1149","name":"Order Payment Terminal","descriptionHtml":"<p>For a quick handling of your issue, we ask you to fill in as much relevant information as possible.</p>","callToAction":"Order Payment Terminal","introHtml":"","icon":10799,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10799","groups":[349,386],"key":""},{"id":"1407","name":"Order PSAM","descriptionHtml":"","callToAction":"Order PSAM","introHtml":"","icon":10543,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[349],"key":""},{"id":"1409","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10857,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10857","groups":[386],"key":""},{"id":"1408","name":"Sales Request","descriptionHtml":"","callToAction":"Sales Request","introHtml":"","icon":10542,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[386],"key":""},{"id":"1403","name":"Send parts for repair","descriptionHtml":"","callToAction":"Send parts for repair","introHtml":"<p>Create a ticket to send in your units in need of repair or request a swap</p>","icon":10472,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[348],"key":""},{"id":"1357","name":"Service","descriptionHtml":"","callToAction":"Service","introHtml":"","icon":10896,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[350],"key":""},{"id":"1151","name":"Technical support","descriptionHtml":"<p>For a quick handling of your issue, we ask you to fill in as much relevant information as possible.</p>","callToAction":"Technical support","introHtml":"","icon":10824,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10824","groups":[347],"key":""},{"id":"1410","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"<p>Request Training Session</p>","icon":10874,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10874","groups":[349],"key":""},{"id":"1404","name":"Waranty Exchange","descriptionHtml":"<p>Warranty claims for new components – 1 year<br> and for replacement components – 3 months</p>\n<p>➢ The warranty covers materials only (any costs for shipping, travel, and labor will be charged separately).</p>\n<p>➢ A warranty claim must ALWAYS begin with a case submitted to support@logos.se</p>\n<p>➢ For warranty claims where an invoice is issued to Logos, the case number originally connected to the claim must be stated.<br> Invoices will not be approved without a valid case number.</p>","callToAction":"Waranty Exchange","introHtml":"<p>Create a ticket to send in your units in need of repair or request a swap</p>","icon":10520,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[348],"key":""},{"id":"1080","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":10527,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1152","name":"Phone Calls","descriptionHtml":"","callToAction":"Phone Calls","introHtml":"","icon":10879,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10879","groups":[],"key":""},{"id":"915","name":"Repair/RMA","descriptionHtml":"<p>Vad gäller?</p>\n<p>➢ Garanti perioden för nya komponenter är 1 år och för utbytes komponenter 3 månader</p>\n<p>➢ Garantin gäller på material (eventuell kostnad för frakt, körning och arbetstid tillkommer)</p>\n<p>➢ En reklamation ska ALLTID börja med ett ärende till support@logos.se eller genom att använda kund portalen.</p>\n<p>➢ Vid reklamationer där en faktura utfärdas till Logos ska det ärende nummer som initialt kopplades till reklamationen anges. Faktura kommer inte att beviljas utan ett giltigt ärende nummer.</p>\n<p>➢ Vid garantiärenden: Den ursprungliga delen kan faktureras om den inte uppfyller garantivillkoren eller om den inte returneras inom angiven tidsram.</p>\n<p>➢Vid beställningar/reklamationer av Utbytes delar: Om delen inte returneras inom angiven tidsram kan mellanskillnaden mellan UTB-del och ny del faktureras.</p>","callToAction":"Repair/RMA","introHtml":"<p>För att underlätta en snabb hantering av ärendet ber vi dig fylla i så mycket relevant information som möjligt. Supporten kan behöva återkomma med frågor, så ange gärna ett telefonnummer till kontaktperson.</p>","icon":10896,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10896","groups":[],"key":""},{"id":"1150","name":"Repair/RMA Service","descriptionHtml":"<p>For a quick handling of your issue, we ask you to fill in as much relevant information as possible.</p>\n<p>What applies?</p>\n<p>➢ The warranty period for new components is 1 year and for replacement components 3 months.</p>\n<p>➢ The warranty applies to materials (any costs for shipping, driving and working hours will be added).</p>\n<p>➢ A complaint should ALWAYS start with an issue to support@logos.se or by using the customer portal.</p>\n<p>➢ For complaints where an invoice is issued to Logos, the issue number that was initially linked to the complaint must be stated. An invoice will not be granted without a valid issue number.</p>\n<p>➢ For warranty issues: The original part can be invoiced if it does not meet the warranty conditions or if it is not returned within the specified time frame.</p>\n<p>➢ For orders/complaints for Exchange parts: If the part is not returned within the specified time frame, the difference between the UTB part and the new part can be invoiced.</p>","callToAction":"Repair/RMA Service","introHtml":"","icon":10891,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10891","groups":[],"key":""},{"id":"916","name":"Technical","descriptionHtml":"<p>Hjälp oss gärna att lösa ditt ärende snabbare genom att fylla i så mycket information som möjligt. Om du lämnar ett telefonnummer kan supporten lättare nå dig vid eventuella följdfrågor.</p>","callToAction":"Technical","introHtml":"","icon":10470,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""}],"reqGroups":[{"id":347,"name":"Technical support"},{"id":348,"name":"RMA / Reservdelar"},{"id":349,"name":"Onboarding / DLM"},{"id":350,"name":"Service"},{"id":386,"name":"Place an order"}],"orderMapping":{"386":[1409,1408,1149],"350":[1357],"280":[1357,1151,1150,1149],"347":[1151],"349":[1410,1407,1405,1149],"348":[1404,1403]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"582645f0-139c-3ab6-8a00-747c497bc790","appLinkName":"","appLinkUrl":"","spaceKey":"CSOE","spaceName":"CSO - External","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSO","serviceDeskId":213,"kbLinkDomainURLs":["https://logospaymentsolutions.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":213,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzZlMjRlZS0zYmY1LTQyM2EtOTQ2Ny1kY2UyMjc0NDE4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTc3MTExNzU4MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4NjczMDEwLCJuYmYiOjE3ODg2NzE4MTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.JEvMqB7FRmt253SboQwycVubHvPpZSRJQhMtCNS9u8s","targetCollection":"upload-user-collection--771117581","endpointUrl":"https://api.media.atlassian.com","clientId":"3c6e24ee-3bf5-423a-9467-dce22744188f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"e0aa8d8d-213f-4358-b725-e93c3ccf1b05","name":"Paysys - Logos Dk","description":"Här skall allt internt dokumentation gällande Logos Produkterna finnas - ","categoryUrl":"https://logospaymentsolutions.atlassian.net/servicedesk/customer/portal/213/topic/e0aa8d8d-213f-4358-b725-e93c3ccf1b05","createdAt":"1779522083201"},{"id":"e0e6674c-02a0-42a9-9384-11c1484357cd","name":"Premium - Logos SE","description":"Här skall allt internt dokumentation om Codab produkterna finnas.","categoryUrl":"https://logospaymentsolutions.atlassian.net/servicedesk/customer/portal/213/topic/e0e6674c-02a0-42a9-9384-11c1484357cd","createdAt":"1779522172167"}]}},"reqCreate":{"id":1404,"projectId":11799,"issueType":{"id":"10890","name":"Portal Request"},"form":{"name":"Waranty Exchange","descriptionHtml":"<p>Warranty claims for new components – 1 year<br/>\nand for replacement components – 3 months</p>\n\n<p>➢ The warranty covers materials only (any costs for shipping, travel, and labor will be charged separately).</p>\n\n<p>➢ A warranty claim must ALWAYS begin with a case submitted to support@logos.se</p>\n\n<p>➢ For warranty claims where an invoice is issued to Logos, the case number originally connected to the claim must be stated.<br/>\nInvoices will not be approved without a valid case number.</p>","callToAction":"Waranty Exchange","intro":"<p>Create a ticket to send in your units in need of repair or request a swap</p>","instructions":"<p>Warranty claims for new components – 1 year<br/>\nand for replacement components – 3 months</p>\n\n<p>➢ The warranty covers materials only (any costs for shipping, travel, and labor will be charged separately).</p>\n\n<p>➢ A warranty claim must ALWAYS begin with a case submitted to support@logos.se</p>\n\n<p>➢ For warranty claims where an invoice is issued to Logos, the case number originally connected to the claim must be stated.<br/>\nInvoices will not be approved without a valid case number.</p>","icon":10520,"iconUrl":"https://logospaymentsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue summary","description":"Short summary of the issue or requested exchange","descriptionHtml":"<p>Short summary of the issue or requested exchange</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/helpcenter/se/portal/213/create/1404","requestValidateBaseUrl":"/helpcenter/se/portal/213/validate/1404","calendarParams":{"firstDay":0,"date":"2026-09-06T07:16:50+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%m/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"582645f0-139c-3ab6-8a00-747c497bc790","appLinkName":"","appLinkUrl":"","spaceKey":"CSOE","spaceName":"CSO - External","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSO","serviceDeskId":213,"kbLinkDomainURLs":["https://logospaymentsolutions.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYzZlMjRlZS0zYmY1LTQyM2EtOTQ2Ny1kY2UyMjc0NDE4OGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTc3MTExNzU4MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4NjczMDEwLCJuYmYiOjE3ODg2NzE4MTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.JEvMqB7FRmt253SboQwycVubHvPpZSRJQhMtCNS9u8s","targetCollection":"upload-user-collection--771117581","endpointUrl":"https://api.media.atlassian.com","clientId":"3c6e24ee-3bf5-423a-9467-dce22744188f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":294741792277990,"updated":"2026-05-07T13:48:56.472466482Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1404],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":294741792277990,"name":"Warranty Exchange","submit":{"lock":false,"pdf":false},"templateFormUuid":"3e810f59-58b8-4305-ab57-45b6abfa5b5f"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"text":"","layout":"default","localId":"dedb7539-597f-416b-bc3a-04ca35188d20"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"text":"","layout":"default","localId":"a13d45a0-d7a0-42fc-bc79-ad18c85b22c4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"text":"","layout":"default","localId":"a0145c9b-2ab7-4998-8e9b-c05ffd2dc47f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"text":"","layout":"default","localId":"7ee8e4a1-4d07-4537-8a2d-e9ef7ff9ed0e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"text":"","layout":"default","localId":"a27e48df-5d3e-4afc-b5eb-fa4592bfd311"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"text":"","layout":"default","localId":"a890a469-38ae-4abc-adb6-5ef5f9b5f791"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"text":"","layout":"default","localId":"0234989d-b076-46b0-88d2-b87f4bfe12e9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"text":"","layout":"default","localId":"e419a5a6-f8f0-4553-b14f-36d0e522aa71"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"text":"","layout":"default","localId":"6a7fb741-d873-4de6-b92b-523be2b6a7c9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"text":"","layout":"default","localId":"fff0d1cc-4a53-42fb-96d4-11737ae41591"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"text":"","layout":"default","localId":"f847b5ca-8fe6-4310-87b6-f4ad29538d6b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"text":"","layout":"default","localId":"895bd11c-a267-492d-b450-1649ba9eb3e0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"text":"","layout":"default","localId":"27d40a90-a768-43ee-8052-36a78d99a231"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"text":"","layout":"default","localId":"24c0d729-ed54-4e13-80d7-c2ea45cad12b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"text":"","layout":"default","localId":"b5594540-0e78-4c54-bd39-cae9405cf6a3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"text":"","layout":"default","localId":"c738b23f-1f6d-44a9-8f25-d99a55499cfd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"text":"","layout":"default","localId":"1da15948-7cfd-4c6c-976c-c2c6e9ab7bba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"text":"","layout":"default","localId":"e42a5e83-9f18-4e6b-b937-6faaf69f47ab"}}]}],"conditions":{},"sections":{"1":{"name":"Contact info","conditions":[]},"2":{"name":"Product","conditions":[]}},"questions":{"8":{"type":"tl","label":"Country","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Phone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"tl","label":"Main product serial number","description":"Enter the serial number on the main product ","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"da","label":"Date of purchase","description":"Enter the invoice date of purchase","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":" Delivery address for repaired unit","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"tl","label":"Main product name","description":"Enter name for main product","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Postcode / Zip","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"tl","label":"Invoice number","description":"Enter the invoice number of purchase of the defective device ","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"tl","label":"Reference/Requisition no. (optional)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"tl","label":"Town","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"rt","label":"Detailed error description","description":"Adequate description of the error and possibly what is desired to be done","validation":{"rq":true},"choices":[],"questionKey":""},"23":{"type":"tl","label":"Device name","description":"Enter name for the defective device ","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"tl","label":"Name of contact person","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Company","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"tl","label":"Device serial number","description":"Enter the serial number on the defective device","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"tl","label":"E-mail of contact person ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"tl","label":"Case Number","description":"➢ A warranty claim must ALWAYS begin with a case submitted to support@logos.se ➢ For warranty claims where an invoice is issued to Logos, the case number originally connected to the claim must be stated. Invoices will not be approved without a valid case number.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"3e810f59-58b8-4305-ab57-45b6abfa5b5f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":294741792277990,"updated":"2026-05-07T13:48:56.472466482Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1404],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":294741792277990,"name":"Warranty Exchange","submit":{"lock":false,"pdf":false},"templateFormUuid":"3e810f59-58b8-4305-ab57-45b6abfa5b5f"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"text":"","layout":"default","localId":"dedb7539-597f-416b-bc3a-04ca35188d20"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"text":"","layout":"default","localId":"a13d45a0-d7a0-42fc-bc79-ad18c85b22c4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"text":"","layout":"default","localId":"a0145c9b-2ab7-4998-8e9b-c05ffd2dc47f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"text":"","layout":"default","localId":"7ee8e4a1-4d07-4537-8a2d-e9ef7ff9ed0e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"text":"","layout":"default","localId":"a27e48df-5d3e-4afc-b5eb-fa4592bfd311"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"text":"","layout":"default","localId":"a890a469-38ae-4abc-adb6-5ef5f9b5f791"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"text":"","layout":"default","localId":"0234989d-b076-46b0-88d2-b87f4bfe12e9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"text":"","layout":"default","localId":"e419a5a6-f8f0-4553-b14f-36d0e522aa71"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"text":"","layout":"default","localId":"6a7fb741-d873-4de6-b92b-523be2b6a7c9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"text":"","layout":"default","localId":"fff0d1cc-4a53-42fb-96d4-11737ae41591"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"text":"","layout":"default","localId":"f847b5ca-8fe6-4310-87b6-f4ad29538d6b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"text":"","layout":"default","localId":"895bd11c-a267-492d-b450-1649ba9eb3e0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"text":"","layout":"default","localId":"27d40a90-a768-43ee-8052-36a78d99a231"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"text":"","layout":"default","localId":"24c0d729-ed54-4e13-80d7-c2ea45cad12b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"text":"","layout":"default","localId":"b5594540-0e78-4c54-bd39-cae9405cf6a3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"text":"","layout":"default","localId":"c738b23f-1f6d-44a9-8f25-d99a55499cfd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"text":"","layout":"default","localId":"1da15948-7cfd-4c6c-976c-c2c6e9ab7bba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"text":"","layout":"default","localId":"e42a5e83-9f18-4e6b-b937-6faaf69f47ab"}}]}],"conditions":{},"sections":{"1":{"name":"Contact info","conditions":[]},"2":{"name":"Product","conditions":[]}},"questions":{"8":{"type":"tl","label":"Country","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Phone number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"tl","label":"Main product serial number","description":"Enter the serial number on the main product ","validation":{"rq":false},"choices":[],"questionKey":""},"26":{"type":"da","label":"Date of purchase","description":"Enter the invoice date of purchase","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":" Delivery address for repaired unit","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"tl","label":"Main product name","description":"Enter name for main product","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Postcode / Zip","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"tl","label":"Invoice number","description":"Enter the invoice number of purchase of the defective device ","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"tl","label":"Reference/Requisition no. (optional)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"tl","label":"Town","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"rt","label":"Detailed error description","description":"Adequate description of the error and possibly what is desired to be done","validation":{"rq":true},"choices":[],"questionKey":""},"23":{"type":"tl","label":"Device name","description":"Enter name for the defective device ","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"tl","label":"Name of contact person","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Company","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"tl","label":"Device serial number","description":"Enter the serial number on the defective device","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"tl","label":"E-mail of contact person ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"tl","label":"Case Number","description":"➢ A warranty claim must ALWAYS begin with a case submitted to support@logos.se ➢ For warranty claims where an invoice is issued to Logos, the case number originally connected to the claim must be stated. Invoices will not be approved without a valid case number.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"3e810f59-58b8-4305-ab57-45b6abfa5b5f"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"appName\":\"\",\n \"connectToForgeMigration\": {\n \"defined\": false,\n \"willMigrateToForgeBeforeEOS\": \"UNDECIDED\",\n \"migrationGuideUrl\": \"\"\n },\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/213?xdm_e=https%3A%2F%2Flogospaymentsolutions.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1MmIzNmJiYjkxZWE4ZjRhYTk5ZDIyNGQ4MjJhNGFlNTYzNDlhYzRkMWE0Yzk2MWUxNjFhYmYxMjI2MzVjMjBmIiwiaXNzIjoiNjliZWE4YWEtNDBhMC0zMTA3LWJkNjUtZjVkMWE2NWRlNjBmIiwiY29udGV4dCI6e30sImV4cCI6MTc4ODY3MjcxMCwiaWF0IjoxNzg4NjcxODEwfQ._wc0zr3EVjg-IP4a0OxWOJK72a4xVlBb8xSp-8JPWf4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjY5YmVhOGFhLTQwYTAtMzEwNy1iZDY1LWY1ZDFhNjVkZTYwZiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2xvZ29zcGF5bWVudHNvbHV0aW9ucy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9sb2dvc3BheW1lbnRzb2x1dGlvbnMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ1NPIiwiaWQiOiIxMTc5OSJ9fX0sImV4cCI6MTc4ODY3MjcxMCwiaWF0IjoxNzg4NjcxODEwfQ.vbwbrySyVAPyEVMO2hq48ISiMLWkS_PJ8Hl1cwsn-bM\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://logospaymentsolutions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://logospaymentsolutions.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CSO\\\",\\\"id\\\":\\\"11799\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CSO\\\",\\\"project.id\\\":\\\"11799\\\",\\\"servicedesk.serviceDeskId\\\":\\\"213\\\",\\\"servicedesk.requestTypeId\\\":\\\"1404\\\"}\",\n \"timeZone\":\"Europe/Copenhagen\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://logospaymentsolutions.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"},{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request","name":"sd-portal-header-create-request","html":"<div class=\"ap-container\" id=\"ap-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.plugins4people.jsd.jsd-config-importer\",\n \"appName\":\"\",\n \"connectToForgeMigration\": {\n \"defined\": false,\n \"willMigrateToForgeBeforeEOS\": \"UNDECIDED\",\n \"migrationGuideUrl\": \"\"\n },\n \"uniqueKey\":\"com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\",\n \"key\":\"sd-portal-header-create-request-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header-create-request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://fbc.apps.appsvio.com/banner-view?message_key=requestForm&request_type_id=1404&issueId=&xdm_e=https%3A%2F%2Flogospaymentsolutions.atlassian.net&xdm_c=channel-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.plugins4people.jsd.jsd-config-importer&lic=active&userAccess=true&capSet=capabilityStandard&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhMTJjYjEwZGRhMmE2NTVjZTMyZDYzMTc4NGE5YWYwOTRiMzYzNmM3MWJkMGM2NmZkMzA4MGNmOTNkNGIzNjA5IiwiaXNzIjoiNjliZWE4YWEtNDBhMC0zMTA3LWJkNjUtZjVkMWE2NWRlNjBmIiwiY29udGV4dCI6e30sImV4cCI6MTc4ODY3MjcxMCwiaWF0IjoxNzg4NjcxODEwfQ.kPcADE2vJu6uojvPC1T8UTAaocmR3KALdcTCmX0yJzc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.O-Y0B_XEji-I5Th2kNq3f3jcaZ0DhAvd3HLSt4EcC64\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true,\\\"capabilitySet\\\":\\\"capabilityStandard\\\"},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://logospaymentsolutions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://logospaymentsolutions.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CSO\\\",\\\"id\\\":\\\"11799\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CSO\\\",\\\"project.id\\\":\\\"11799\\\",\\\"servicedesk.serviceDeskId\\\":\\\"213\\\",\\\"servicedesk.requestTypeId\\\":\\\"1404\\\"}\",\n \"timeZone\":\"Europe/Copenhagen\",\n \"origin\":\"https://fbc.apps.appsvio.com\",\n \"hostOrigin\":\"https://logospaymentsolutions.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}